Granora โข Privacy Policy
Your privacy matters.
This Privacy Policy explains what we collect, how we use it, and the choices you have when you shop with Granora.
Who we are
Granora is an e-commerce brand selling pantry staples including millet pasta, stone-ground flours, premium pulses, natural grains, and healthy rice. We ship from Varanasi, Uttar Pradesh, India, to customers in India and select international regions.
What information we collect
We collect information you provide (like your name, contact details, and shipping address) and information generated when you use our site (like device data and order history) to run our store securely and deliver your orders.
Account & order details
Name, phone, email, billing/shipping address, order items, and payment status (we do not store full card details).
Device & usage data
IP address, browser type, pages viewed, and approximate location derived from IP for fraud prevention and analytics.
Support messages
Messages you send via WhatsApp, email, or our contact form (including attachments, if any).
How we use your information
We use your data only for legitimate business purposes connected to running Granora and fulfilling your orders.
Process orders & deliver products
To confirm purchases, pack and ship orders, provide tracking updates, handle returns, and manage customer service.
Payments & fraud prevention
To process payments securely through our payment partners and to detect, prevent, and investigate fraud or misuse.
Customer support
To respond to queries sent via WhatsApp (+91-8604321891), email (granorapasta@gmail.com), or the contact form.
Site performance & analytics
To understand how visitors use our site, improve usability, and measure marketing performance (in aggregated form where possible).
Legal & compliance
To meet applicable legal obligations, resolve disputes, and enforce our terms.
Marketing (optional)
If you opt in, we may send updates about products and offers. You can unsubscribe anytime using the link in messages or by contacting us.
Sharing & security
How we share data and keep it safe
We share personal data only when needed to operate our storeโsuch as with shipping carriers, payment processors, and service providers that help us run the website.
Service providers: We may share information with trusted vendors for hosting, analytics, email delivery, customer support, and order management. They are permitted to use your data only to provide services to us.
Shipping partners: We share your name, phone number, and delivery address with logistics partners to deliver your order and provide tracking updates.
Payment processing: Payments are handled by secure payment gateways. We do not store full card numbers or CVV on our servers.
Legal requirements: We may disclose information if required by law or to protect our rights, users, or the public.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
Granora
If you believe your account or information has been compromised, contact us immediately at granorapasta@gmail.com.
Your choices & rights
Depending on where you live, you may have rights over your personal information. We will respond as required by applicable law.
Access & correction
You can request a copy of the personal data we hold about you and ask us to correct inaccurate or incomplete information.
Deletion
You can request deletion of your personal data where legally permitted (for example, when itโs no longer needed for the purpose it was collected).
Marketing preferences
You can opt out of promotional messages at any time. Transactional messages (order and shipping updates) may still be sent.
Cookies controls
You can control cookies through your browser settings. Disabling some cookies may affect site functionality (like cart and checkout).
How to make a request
Email us at granorapasta@gmail.com with your request and the email/phone used for your orders.